Privacy policy

When you fill in a quote form, call us or send us a text message, we may collect:

• Your name, phone number and email address
• Vehicle details, such as the year, make, model, mileage, condition, VIN and any photos you send
• Where the vehicle is, such as your address, city or postal code
• Ownership details, such as whether the vehicle is in your name and whether there's a loan or lien on it

When we buy a vehicle, we check your government photo ID and the vehicle's ownership (vehicle permit) to confirm you're entitled to sell it, and we keep a signed bill of sale.

Like most websites, ours also collects some technical information automatically when you visit. This can include your IP address, browser and device type, the pages you view, how you arrived at the site and your approximate location. See “Cookies and analytics” below for details.

By sending a quote request or calling us, you consent to us using your information to prepare your quote and contact you about it. We'll only send you promotional messages if you've agreed to receive them, and each one will tell you how to opt out, as Canada's anti-spam legislation (CASL) requires.

You can withdraw your consent at any time by calling (289) 349-2006. If you do, we may not be able to complete a quote or purchase, and we may still need to keep certain records that the law requires.

We use outside service providers to run our business, such as website hosting, online form tools, analytics, phone and text messaging services and email. They may handle your information on our behalf, only to provide their service to us, and we expect them to protect it.

Some of these providers, including Google, may store or process information outside Canada, for example in the United States. While it's there, it's subject to the laws of that country and may be accessed by its courts, law enforcement or national security authorities.

We keep personal information only as long as we need it for the purposes above, or as long as the law requires. Records of vehicles we buy, including bills of sale, are kept for the periods required for business, tax and legal purposes. Quote requests that don't lead to a sale are deleted or anonymized once we no longer need them.

We use reasonable safeguards to protect personal information from loss, theft and unauthorized access. These include encrypted connections (HTTPS) on our website, limiting access to the people who need it and choosing service providers with appropriate security. No website or system is completely secure, so we can't guarantee absolute security, but we work to keep your information safe.

Our website and services are meant for adults who own a vehicle or are authorized to sell one. We don't knowingly collect personal information from children.

Our site may link to other websites, such as Google Maps or ServiceOntario. We aren't responsible for how those sites handle your information, so check their privacy policies.

If you have a question or concern about how we handle your personal information, call us at (289) 349-2006 and we'll do our best to resolve it. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.